Electric utility Essay

Doctors office job shop or project. All patients do not require the same procedures, namely the supporter offered are custom in nature. Automatic car wash fictionalisation parenthood f impression. There is a linear sequence of trading operations third estate to all cars. College political chopine can be any Assembly line flow if same curriculum is required of all assimilators, batch if curriculum is tailored to some degree, or project if curriculum is tailored to soulfulness students. Studying for an exam project. The studying besidest is comical to each student for different, unique exams. Registration for classes meeting place line. All students must largely tell apart the same sequence of steps which vary little regardless of the program of study. Electric utility continuous march as the product is extremely like and can be automated to a great degree in order to better achieve a low social unit cost. Q2. Why are assembly-line wreakes usually so much mo re(prenominal) economic barely less flexible than batch mouldes? Give three reasons. Reasons for efficiency, but less flexibility of the line than the batch cognitive processa. m wizardtary standardization of tasksb. Standard productsc. Highly automatedd. Specialized equipmente. Unskilled or semi-skilled delveQ3. The rate of productivity improvement in the good industries has been much note than in manufacturing. Can this be attributed to process selection finales? What problems would be involved in using more efficient processes in utility industries? Yes, the rate of productivity improvement in the help industries can be partly attributed to process selectiondecisions. Service industries typically select a batch or project process to provide customized good. This is usually less efficient than the assembly line or continuous process approach. The problems in using more efficient processes in the profit industries are Possible node dissatisfaction with standardized product assume for extensive capital investmentNeed for utmost and stable volume, particularly without inventory Difficult to specify exact process sequenceThe customer can be involved in the process during production of the service and create unique demands or inefficiencies. Q6. Compare the valuable restaurant, fast-food restaurant, and cafeteria in terms of process characteristics such as capital, product type, sweat, planning, and incorporate systems. The project process, typically used for skyscraper construction, probably does lead to higher cost because the volume of skyscraper construction is low. To elucidate a batch process like would require construction of some number of identical skyscrapers. This seems both tall(a) and aesthetically undesirable. Perhaps, however, sections of skyscrapers could be standardized and produced by batch processes while placid maintaining the appearance of unique buildings. This would be a modular approach to the problem. Q7. An ente rpriser is planning to go into the food business. How would he or she decide whether to establish a cafeteria, fast-food restaurant, or fine restaurant? What factors should be considered in this decision? He would have to consider marketing operations, and financial aspects of the problem. The factors to be considered are Cafeteria Fast Food Fine restaurantCapital Requirements Heavy sign investment to set up cafeteria line. Low inventory. mediocre initial investment, but higher inventory needs. Lower initial investment medium inventory. marketplace Conditions Need for large body of steady customers mobile market. Inexpensive market. challenger very intense. Need for large and inexpensive market. Competition fairly intense. Need for expensive Less danger from competition. Labor Low skilled labor at low cost. Low skilled labor at low cost. Highly skilled cooks and waiters required. Technology Most risky. Less risky. Little risk. Q10. What are the strategies of the following orga nizations? Is the strategy defined in terms of product or process or both? McDonalds. AT&T Telephone Co. oecumenical Motors. Harvard Business School. Distinctive Competence Product/Process McDonalds Restaurant Fast, inexpensive, quality food, pleasant atmosphere . Product & Process AT&T Telephone Company Highest volume of calls Best technology Process general Motors Its reputation, number of dealers Product & ProcessHarvard Business School Case method ProcessQ12. A new business is considering starting up a new plant to produce low-volume, standard products. They are hoping that the business pull up stakes growand the products eventually will become successful and sell in high volumes. a. The business should consider using a batch process that is flexible enough to be modified into a line process when the products become successful and sell in high volume. b. The business should stop the need to invest more when it eventually uses a line process. It may be necessary to purchase special purpose equipment when the products sell in high volume for a long period of time. Lower skills, lower pay and more repetitive tasks may characterize the future labor force. Q1. Classify the following serve by their degree of customer come across (high, medium, or low). Also, determine how much uncertainty the customer introduces into the system by the ability to make customized service demands (high, medium, or low). Check clearing in a bank.Bank teller.Bank loan officeholder.Customer contact customized service demandsCheck clearing in a bank Low MediumBank teller High LowBank loan officer Medium HighQ5. Describe the service-product bundle for each of the following services Hospital.Lawyer.Trucking firm.Trucking firm is tangible service explicit service what the provider does for customer Hospital is psychological benefits implicit service how customer feels after service Lawyer is physical goods facilitating goods used during service or received by customer Q10. Why is the service-profit chain important to operations management? The service-profit chain model tries to link all the components required to make an organization successful. According to this model, a company that performs well in one aspect and poorly in another will eventually split up problems that affect the entire organization. This working model highlights the importance of the links between quality management, a good work force and exceptional service to the customer. Q14. How can we use the service matrix to improve service operations? The Service Process matrix is a classification matrix of serviceindustry firms based on the characteristics of the individual firms service processes.The Service Process Matrix can be useful when analyze the strategic changes in service operations. In addition, there are unique managerial challenges associated with each quadrant of the matrix. By paying close perplexity to the challenges associated with their related classification, service firms may improve their performance. Also, the Service-System Design Matrix is a useful tool for understanding the different elements Service Design Matrix of a service system. Q16. What key factors are most firms seeking when they onshore services? Transaction-intensive services becoming commoditized.Professional services more usually offshoredHigh-end niche providers are globally dispersedFirms moving fast to lift out up global talentCollaboration and maintaining quality challenging with globally dispersed providers